Shipping policy
Last Updated: October 28, 2026
Thank you for shopping with Cadewash.
This Shipping & Delivery Policy explains how orders are processed, fulfilled, shipped, and delivered.
Cadewash is operated by Kidscool Global Co., Limited, a company incorporated in Hong Kong SAR.
1. Order Fulfillment Location
Cadewash orders are fulfilled and shipped from our warehouse in Hong Kong SAR.
Our corporate registered office is separate from our fulfillment warehouse.
The registered office listed on our website is used for corporate correspondence and is not a retail store, fulfillment center, or returns facility.
2. Order Processing Time
Orders are generally prepared for shipment within 72 hours after payment and order verification have been completed.
Orders placed on weekends, Hong Kong public holidays, or during periods of unusually high order volume may require additional processing time.
If a significant processing delay affects your order, we will contact you using the information provided at checkout.
3. United States Delivery Time
For orders shipped to the United States, our estimated delivery time after dispatch is 6–12 business days.
This estimate does not include order processing, which generally takes up to 72 hours.
Delivery estimates are based on normal fulfillment and carrier performance and are not guaranteed delivery dates.
Customs processing, carrier disruptions, severe weather, public holidays, incorrect delivery information, or circumstances outside our reasonable control may occasionally affect delivery times.
4. Other Shipping Destinations
We may ship to additional destinations where available at checkout.
Shipping availability and estimated delivery times may vary depending on destination, product availability, carrier availability, customs requirements, and applicable shipping restrictions.
Available shipping options will be displayed where applicable.
5. Shipping Charges
Shipping charges are calculated at checkout based on the destination, available shipping method, and other applicable shipping factors.
Customers can review the applicable shipping charge before completing an order.
We do not add undisclosed shipping charges after an order has been placed.
6. Tracking Information
When tracking is available, customers will receive tracking information after dispatch.
Tracking information may require additional time to become active in the carrier's system.
If you have not received tracking information after the applicable processing period, contact support@cadewash.com and include your order number.
7. Customs Duties, Taxes, and Import Charges
Cadewash orders are shipped internationally from Hong Kong SAR.
For orders placed through our store, customers will not be required to pay additional customs duties or import charges upon delivery beyond amounts disclosed through the checkout process.
Any applicable shipping, tax, duty, or import-related amount for which the customer is responsible will be included or disclosed through the checkout process.
8. Address Accuracy and Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing an order, please contact support@cadewash.com as soon as possible.
We will attempt to update the address before dispatch where operationally possible.
Once an order has entered the carrier network, an address change may no longer be possible.
9. Delayed or Missing Shipments
If your United States order has not arrived after the order processing period of up to 72 hours plus the normal 6–12 business-day delivery window, please contact support@cadewash.com and include your order number.
We will review available tracking and fulfillment records and, where appropriate, investigate the shipment with the carrier.
Where a shipment is confirmed lost, materially delayed, or otherwise qualifies for a remedy, we will provide an appropriate replacement, refund, or other resolution in accordance with our policies and applicable law.
10. Damaged Packages or Products
If your package or product arrives damaged, please contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs of the package and affected product where available.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
11. Multiple Shipments
In some circumstances, an order containing multiple products may be delivered in more than one shipment.
If this occurs, additional tracking information will be provided where available.
Customers will not be charged an undisclosed additional shipping fee solely because an order is fulfilled in multiple shipments.
12. Shipping Support
For questions about processing, shipping, tracking, or delivery, contact:
Cadewash
Operated by Kidscool Global Co., Limited
Email: support@cadewash.com
Website: https://cadewash.com/
Registered Office:
Unit 18, 8/F, Peter Leung Industrial Building
103 Wai Yip Street, Kwun Tong
Kowloon, Hong Kong SAR
The registered office above is not our warehouse or authorized returns facility.