Payment Policy
Payment Policy
Last Updated: October 28, 2026
Thank you for shopping with Cadewash.
This Payment Policy explains the payment methods, pricing, payment processing, security practices, and refund arrangements applicable to purchases made through our website at https://cadewash.com/.
Cadewash is operated by Kidscool Global Co., Limited, a company incorporated in Hong Kong SAR.
1. Accepted Payment Methods
Cadewash accepts the payment methods made available during checkout.
Available payment options may vary depending on your location, device, payment provider, and other applicable factors.
Please refer to the checkout page for the payment methods currently supported by our store.
All payments must be successfully authorized before an order can be processed for fulfillment.
2. Pricing and Currency
Product prices are displayed in the currency shown on our website or during checkout.
The final order total will be presented for your review before you complete payment.
The order total may include:
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Product prices
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Applicable shipping charges
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Applicable taxes, where required
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Any other charges disclosed at checkout
Shipping charges are calculated at checkout based on the delivery destination, available shipping method, and other applicable shipping factors.
Cadewash does not add undisclosed charges after an order has been placed.
If your payment account uses a different currency from the currency charged at checkout, your bank or payment provider may apply its own exchange rate or currency conversion fees.
Any such charges imposed independently by your bank or payment provider are not controlled by Cadewash.
3. Payment Authorization and Processing
By submitting an order, you authorize the selected payment provider to process the applicable payment for your purchase.
Payment transactions may be subject to authorization, verification, and fraud screening.
Once your order has been successfully submitted, you will receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges receipt of your order and does not override any necessary payment verification or applicable order acceptance conditions.
If a payment cannot be authorized or completed, the order may not be processed.
4. Payment Security
We take reasonable steps to support a secure online shopping experience.
Payments are processed through the payment service providers integrated with our online checkout.
Sensitive payment information may be collected and handled directly by those payment providers in accordance with their applicable security standards and privacy practices.
Cadewash does not ask customers to send complete payment card information, card security codes, or banking passwords by email.
If you receive a suspicious payment request claiming to represent Cadewash, please contact support@cadewash.com before taking action.
5. Payment Verification and Fraud Prevention
For the security of our customers and our business, certain transactions may require additional verification.
We may review orders that present indications of unauthorized payment activity, inaccurate billing information, suspected fraud, or other payment-related concerns.
Where permitted by applicable law, we may delay fulfillment while verification is completed or cancel an order that cannot be safely or lawfully processed.
If an order is canceled after payment has been collected, an appropriate refund will be arranged.
6. Shipping Charges and Import Fees
Cadewash orders are fulfilled and shipped from our warehouse in Hong Kong SAR.
Shipping charges are calculated and disclosed during checkout.
For orders placed through our store, customers are not required to pay additional customs duties or import charges upon delivery beyond the amounts disclosed at checkout.
Order processing generally takes place within 72 hours, followed by an estimated 6–12 business-day delivery period after dispatch for United States orders.
For further information, please review our Shipping & Delivery Policy.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will review your request and attempt to accommodate cancellation before fulfillment or dispatch, where operationally possible.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible, and the applicable return process may apply.
Nothing in this section limits cancellation or refund rights provided by applicable law.
8. Refunds
Eligible refunds are handled in accordance with our Return & Refund Policy.
Approved refunds will generally be issued to the original payment method where possible.
Cadewash generally processes approved refunds within 3–5 business days.
After we process a refund, the customer's bank, card issuer, or payment provider may require additional time before the funds appear in the customer's account.
For voluntary returns, the customer is responsible for return shipping costs, and original shipping charges are non-refundable, except where applicable law requires otherwise.
For detailed return eligibility requirements and procedures, please review our Return & Refund Policy.
9. Failed or Declined Payments
If your payment is declined or unsuccessful, please verify that:
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Your payment information is correct.
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Your selected payment method is valid.
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Sufficient funds or credit are available.
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Your bank or payment provider permits the transaction.
If the issue continues, please contact your payment provider or choose another available payment method.
For order-related assistance, you may also contact support@cadewash.com.
10. Duplicate Charges and Billing Inquiries
If you believe you have been charged incorrectly or charged more than once, please contact us at:
Include your order number, transaction date, and a brief description of the issue.
Please do not email complete payment card numbers or card security codes.
We will review the relevant order and payment records and work with the applicable payment provider where necessary.
Customers retain any rights to dispute unauthorized or incorrect charges that are available under applicable law or payment network rules.
11. Privacy and Payment Information
Personal information collected in connection with payment and order processing is handled in accordance with our Privacy Policy.
Payment service providers may separately process transaction information in accordance with their own applicable privacy policies and terms.
For additional information, please review our Privacy Policy.
12. Changes to This Payment Policy
We may update this Payment Policy to reflect changes in available payment methods, business practices, payment processing arrangements, or applicable legal requirements.
The latest version will be published on this page with an updated effective date.
Changes will not retroactively remove rights already acquired by customers under applicable law.
13. Contact Information
If you have questions about payments, billing, order charges, or refunds, please contact:
Brand: Cadewash
Legal Business Name: Kidscool Global Co., Limited
Customer Support Email: support@cadewash.com
Website: https://cadewash.com/
Registered Office Address:
Unit 18, 8/F, Peter Leung Industrial Building
103 Wai Yip Street, Kwun Tong
Kowloon, Hong Kong SAR
The above address is our registered office for corporate correspondence. It is not a physical retail store, fulfillment warehouse, or authorized returns facility.