Refund policy
Last Updated: October 28, 2026
Thank you for shopping with Cadewash.
This Return & Refund Policy explains return eligibility, return procedures, return shipping responsibility, and how eligible refunds are processed.
Cadewash is operated by Kidscool Global Co., Limited.
1. Return Period
Customers may request an eligible return within 30 days after receiving an order.
To begin a return, contact support@cadewash.com.
Please include your order number, the product involved, and the reason for your return request.
Do not send a product back before receiving return authorization and instructions from our customer support team.
2. Voluntary Returns
For returns requested because a customer has changed their mind, selected the wrong product, or otherwise no longer wants an item, the product should generally be in its original condition and original packaging where reasonably possible.
Because we sell cosmetic and personal-use products, opened or used products may be ineligible for voluntary returns where permitted by applicable law for health and hygiene reasons.
These conditions do not limit rights or remedies that may apply to products that are damaged, defective, misdescribed, unsafe, or incorrectly supplied.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, materially different from its description, or different from the product you ordered, please contact us as soon as reasonably possible.
Please provide your order number, a description of the problem, and photographs showing the issue where reasonably available.
After reviewing the request, we will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, refund, or other remedy.
4. How to Request a Return
To request a return, email support@cadewash.com.
Our customer support team will review your request and, if approved, provide return authorization, the authorized return destination, and applicable packaging or shipping instructions.
Please do not send products without authorization, as unauthorized returns may delay identification and processing.
5. Authorized Returns Location
Eligible United States returns are handled through our designated returns location in Cincinnati, Ohio, United States.
The complete return address will be provided after your return request has been reviewed and authorized.
Our Hong Kong registered office is not a returns location.
Please do not send returned products to Unit 18, 8/F, Peter Leung Industrial Building, 103 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR unless Cadewash expressly provides different written instructions.
6. Return Shipping Costs
For voluntary returns where the product is not damaged, defective, incorrect, or otherwise subject to a legal remedy, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping method and keeping proof of shipment until the return has been completed.
Cadewash is not responsible for voluntary return packages that cannot be verified as delivered to the authorized return destination, except where applicable law provides otherwise.
For damaged, defective, incorrect, or otherwise qualifying products, return shipping and available remedies will be handled according to the circumstances and applicable law.
7. Refunds
Once an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method where possible.
Cadewash generally processes approved refunds within 3–5 business days.
After Cadewash processes a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
8. Original Shipping Charges
For voluntary returns, original shipping charges are non-refundable.
The refund will apply to the eligible returned product amount and will not include the original shipping charge paid when the order was placed.
Where applicable law requires different treatment, we will provide the legally required refund or remedy.
9. Order Cancellations
If you wish to cancel an order, contact support@cadewash.com as soon as possible.
If the order has not entered fulfillment or dispatch processing, we will review whether cancellation is possible.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.
This does not limit cancellation rights available under applicable law.
10. Missing Orders
If your order does not arrive within the applicable delivery period, contact support@cadewash.com.
We will review the tracking and fulfillment records.
If an order is determined to be lost or otherwise qualifies for a refund or replacement, we will provide an appropriate remedy in accordance with our policies and applicable law.
11. Refund Abuse and Fraud
We reserve the right to review return and refund requests for suspected fraud, abuse, or misuse.
We will not deny legitimate consumer rights solely because a customer has submitted a valid return, refund, or product complaint.
12. Contact Information
For return, refund, or order-related questions:
Cadewash
Operated by Kidscool Global Co., Limited
Email: support@cadewash.com
Website: https://cadewash.com/
Registered Office:
Unit 18, 8/F, Peter Leung Industrial Building
103 Wai Yip Street, Kwun Tong
Kowloon, Hong Kong SAR
The registered office is for corporate correspondence and is not an authorized returns facility.